COMPLAINTS

COORDINATED COMPLAINTS CAMPAIGN

Flowers Australia is launching a coordinated complaints campaign to bring attention to some of the behaviour of the less scrupulous online Order Gatherers. We are coordinating complainants to focus on one specific activity at a time so that the national and state departments that are responsible for regulating business behaviour have a focal point that, with sufficient numbers of complaints at the same time, will trigger action.

We are starting with misleading and dishonest claims of physical addresses that some OG’s list on their website including actual false addresses and the more common claims that they are located in suburbs or towns in which they are not.

We have provided a Coordinated Complaint Campaign template letter for you to use as the basis for your complaint which you can customise to address your specific situation and business. We have listed the contact details for the Australian Competition and Consumer Commission plus all of the fair trading departments for each state across Australia so that you can find the one relevant to you.

Please download the Coordinated Complaint Campaign template letter and personalise it with your own business’ experience and submit the complaint online to the relevant authority in your location (listed below).

COMPLAINT LINKS

The main federal law, the Competition and Consumer Act 2010 (CCA), ensures that trading is fair for your business and your customers. The CCA covers most aspects of the marketplace: dealings with suppliers, wholesalers, retailers, competitors and customers. It deals with unfair market practices, industry codes of practice, product safety, product labelling and price monitoring.

The Australian Competition and Consumer Commission (ACCC) administers the CCA nationally. Consumer protection is governed by state and territory laws (in the form of a Fair Trading Act in most cases). Contact your state or territory fair trading offices for advice on business rights and obligations under fair trading laws or to make a complaint. If you’re unsure how fair trading laws apply to your situation, think about seeking independent legal advice.

Federal
Australian Competition and Consumer Commission
1300 302 502
www.accc.gov.au

Australian Capital Territory
Access Canberra
13 22 81
www.act.gov.au/access

New South Wales
NSW Fair Trading
13 32 20
www.fairtrading.nsw.gov.au

Northern Territory
Consumer Affairs
1800 019 319
www.consumeraffairs.nt.gov.au

South Australia
Consumer and Business Services
13 18 82
www.cbs.sa.gov.au

Queensland
Office of Fair Trading
13 QGOV (13 74 68)
www.qld.gov.au/fairtrading

Tasmania
Consumer Building and Occupational Services
1300 654 499
www.consumer.tas.gov.au

Victoria
Consumer Affairs Victoria
1300 55 81 81
www.consumer.vic.gov.au

Western Australia
Department of Commerce
1300 30 40 54
www.commerce.wa.gov.au